Systems Administrator / Network Engineer

Hours

Monday through Friday, 8:00am – 4:30pm

Employment Type

Full-time, intermediate level with potential for advancement

The Miller Group is looking for a network engineer who will assess tickets and resolve or escalate service requests to upper level support staff. This role requires a self-starter who is able to multi-task while responding to assigned service requests to meet Service Level Agreements and will need to provide technical support via remote support tools/email or phone for various hardware and software applications in a diverse and varying customer environment. A successful applicant will possess superior customer service skills, high computer/technical skills, have an eagerness to learn, be team oriented and have a strong commitment to excellence. Experience with a Managed Services Provider company (MSP) is preferred.

General Responsibilities

– Promptly responding to inquiries received at the Help Desk (by phone, email or text) and accurately diagnosing, prioritizing and documenting the service requests in a ticketing system
– Gather and analyze information about the customer issue and determine the best way to resolve problem directly or by escalating and dispatching other resources
– Schedule, maintain and verify local and cloud backups
– Remote troubleshooting and diagnosis of basic network, software and printing problems
– Provide first line software support and work as software support liaison
– Perform general maintenance on hardware and software in MS Windows environments
– Install, troubleshoot and maintain TCP/IP WAN/LANs and networked devices
– Perform virus/malware detection and removal
– Must be able to communicate critical information with technical and non-technical customers in a courteous and professional manner
– Provide limited onsite client service as required
– Receive and document technical equipment as it’s delivered
– Replace computer hardware as failures occurs
– Initial setup and configuration of new computer hardware for client sites
– Documentation and data entry — adding entries into a database as needed

Skills

– Strong experience with Windows XP/Windows 7/Windows 8/Windows 10
– Experience with Windows Server Environments 2003/2008 R2/2012 R2 including Active Directory
– Microsoft Office 2007/2010/2013/2016 experience including Outlook and Office 365
– Understanding of core networking technologies including DNS, DHCP and VPN
– Experience with email setup/configuration (IMAP/ SMTP/ POP)
– Experience using a help desk ticketing system or PSA tool, preferably Autotask
– Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup)
– Experience using remote support tools
– Applying solutions found in knowledge base and detecting trends from previous customer inquires
– Above average written and verbal skills

Other Beneficial Skills

– RMM tool experience, preferably Autotask AEM
– SonicWALL, Ubiquiti, Linksys, Cisco and Araknis networking equipment
– Virtualization experience (Hyper-V)
– Scripting experience
– VOIP experience

Requirements for consideration

– Associate’s degree or equivalent education and work experience required
– Minimum 5 years of experience
– MCP Required
– MCSE Preferred
– Ability to identify and solve problems with limited supervision
– Comfortable asking for help and escalating tickets
– Strong problem solving skills
– Thorough attention to detail
– Ability to work in a team oriented environment
– Excellent time-tracking and submission of detailed activities with clients for invoicing purposes
– Ability to safely lift 50 lbs
– Good understanding of security principles and practices
– Desire to provide outstanding customer experience
– Travel: Position requires some travel around the Saint Louis metro area; therefore, a reliable vehicle is required. The Miller Group does reimburse the employee for all company related mileage incurred and provides company cars to drive during office hours.

Benefits

– Full health insurance
– Generous vacation policy
– Profit sharing options
– Friendly Work Environment
– Company paid advanced certifications and potential tuition reimbursement

PLEASE SEND RESUMES TO CAREERS@THEMILLERGROUP.COM

About Us:

The Miller Group is a Saint Louis based Managed IT Services company that has specialized in providing premier technology solutions to Small Businesses and Mid-Sized Businesses for over 30 years. Our consistent and reliable support ensures that our clients minimize downtime and maximize efficiency.