“Our downtime has become non-existent with the Miller Group… I would recommend The Miller Group to others in retail because, simply put, they will fix your IT problems so you don’t have to worry about them anymore.”

Overview:

All Volleyball contacted The Miller Group right in the middle of a technology crisis… A crashed server in peak sales season.

As Caleb Harley, digital marketing manager of AV stated, “It felt like we were watching cash fall through our hands. It became clear that the previous IT agency was in over their heads, and they didn’t know how we were going to be able to get back up and running. When TMG took the lead, we quickly became operational and improved our current situation. TMG even took on the dreaded ISP’s and helped us reduce our internet connectivity issues and helped decrease our connection losses.”

Solution:

TMG worked day and night to resolve the server issues at All Volleyball’s office and then to assist in bettering the technology status for All Volleyball’s 23 employees.

Over the last 8 months, TMG has implemented our “All-Covered” plan which includes 24/7 monitoring, patch management, documentation and best practices. We have also completed an Office 365 migration and installed back-up and disaster recovery tools. We have installed new VoIP phone systems and improved internet connection stability by instating fiber and wireless access points.

Results:

In Harley’s words, “Our downtime has become non-existent with the Miller Group. Our favorite thing about TMG’s Service is their ability to fix our problems. With our previous IT service, I cannot count how many times I heard ‘There is nothing we can do about that.’ Now, when we have been in these tough situations with the Miller Group, they don’t use this as an excuse and, instead of stopping at these problems, they give us options on how we can fix it.

The second-best part of their service is their ability to connect and work directly with the rest of our staff. Previously, we had to have one point of contact. So, anytime we had a problem come up not only would that employee be unable to work, but I was consumed by this problem as well. With TMG, most issues are fixed even before I become aware of them.
I would recommend The Miller Group to others in retail because, simply put, they will fix your IT problems so you don’t have to worry about them anymore.”